How do I return an item?
Please contact customer service at 800.874.8976, or 239.390.8157 for more information on returning an item.
Dixon Pumps retains the exclusive and sole right as to whether an item may be returned, exchanged or an order cancelled. Your order cannot be cancelled, nor the item returned or exchanged unless Dixon Pumps expressly consents. In order to obtain a refund or exchange, prior approval must be given by Dixon Pumps. You must send your request for an Authorized Return via email to firstname.lastname@example.org. Unauthorized returns that are sent back to Dixon Pumps without prior approval and a reference return authorization number may be discarded.
Generally, Dixon Pumps will only consider returns within ten (10) days of purchase. Refunds are for the cost of product only, minus a minimum re-stocking fee of 35%; shipping and handling charges are not refundable. Dixon Pumps cannot accept returns of used products, damaged products, or abused products. Shaw Development may impose a thirty five percent (35%) restocking fee on items returned. Limitations on quantity and total dollar amount may apply.